Retail Operations Coordinator

Richemont, l'un des leaders mondiaux du secteur du luxe, compte plusieurs Maisons spécialisées dans la joaillerie, l'horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et de savoir-faire et Richemont s'efforce de préserver l'héritage et l'identité propres à chacune d'entre elles. Parallèlement, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente.

We would like to talk to you about the opportunity to join, for one year, our International Retail Solutions department, as Retail Operations Coordinator. The Retail Operations Coordinator, based in Couvet, supports the STAGE Manager in overseeing daily operations at STAGE, Cartier’s experiential space and mock-up boutique dedicated to retail experimentation and training. In this multi-task role, the coordinator helps ensure smooth running of activities such as testing, training, role play, filming, and product demonstrations, while securing all necessary resources and requirements.

HOW WILL YOU MAKE AN IMPACT?

Run monthly inventories, deliver reports, and process SAP receipts/returns.

• Manage quarterly stock updates (returns and novelty orders).
• Oversee STAGE equipment supply and coordinate shipping (packaging, customs).
• Maintain hardware/software for IT testing and manage broadcasting systems.
• Align VM with global campaigns and coordinate general maintenance.
• Partner with the Retail Solutions Team to test and integrate prototypes.
• Visit boutiques regularly to identify and suggest operational improvements.
• Exchange best practices and network with global Retail Ops peers.

• Prepare the STAGE area for visitors alongside the Hospitality & Event coordinator.
• Operate the STAGE broadcasting system.
• Lead engaging group tours (FR/EN) focusing on retail innovation and boutique operations.

• You have 5 years of experience in Retail Operations or Retail Logistics.
• Youa are proficient in Office 365 and digital tools; knowledge of SAP (stock management) is a strong plus.
• You are highly organized, proactive, autonomous, agile, and a strong communicator.
• You are flexible and at ease in a fast-changing environment.
• You are fluent in English and French
• On-site presence required (maximum 20% remote work, depending on operational needs).

• We create a positive environment and highlight your personal and team performances.
• We’re fully transparent and share with you: Maison strategies, key information, needs of others Corporate Departments.
• We constantly educate you with: Cartier’s savoir-faire, competitive landscape, industry news, client experience best practices.

If your application is selected, we will give you an introductory call to further discuss the opportunity, and next steps. If things go well on both ends, you will have a chance to meet the the hiring manager and the HR Partner. #Richemont #WeCraftTheFuture