Payment Operations Efficiency & AI Automation

The Payment group at Swan leverages industry knowledge, payments expertise, and general acumen to build and operate the banking products & platform that power money movements for all Swan financial products. Ultimately, the group is working toward a future in which all of the complexities that come with handling money (e.g., adopting new payment methods, booking and reconciling entries - technical vs. accounting vs. cash, integrating with banks and financial partners globally, addressing regulatory obligations, etc.) is hidden from Swan’s partners and end-users.

The Payment Operations team is accountable for the daily run of Swan’s payment engine & operations.

Specifically, they manage: Banking Transactions (Credit Transfers, Direct Debits, Cards, etc.) End-to-end support & resolution of banking transactions-related incidents with internal (Engineering, Compliance, Product, etc.) and external (partner banks, card processors, card networks, card manufacturers, etc.) stakeholders Clearing vs. settlement controls and reconciliation on all payment flows Management of operational/day-to-day relationships with Swan’s financial partners and identification of process inefficiencies Execution of non-STP transactions ( Expertise and support to Swan teams (Technical Account Management, Customer

Support, KYC, etc.) Physical Cards & Chargebacks Physical cards stock management with Swan’s physical card manufacturer Card disputes and chargebacks management Regulatory Obligations & Controls Control of automated client cash segregation processes Production of performance/fees reports for card schemes (Mastercard) and X-Pays (Apple Pay, Google Pay) as well as ad-hoc reports Creation and maintenance of operational procedures Level-1 controls on payment operations processes & actions As a Payment Operations Efficiency & AI Automation, you report to the Payment Operations

Lead, partner closely with the Staff Payment Operations, work horizontally, and drive AI-powered improvements across Payment Operations while serving as an advisor on efficiency, automation, and complex operational situations: Lead thorough discovery efforts to identify Payment Operations pain points, inefficiencies, and operational risks, with a sharp eye for where AI and AI agents can remove manual work, in collaboration with internal stakeholders (Product, Compliance, Data, Tech, Security, etc.) Design, test, and scale AI agents and automation experiments (Case Management, agentic

workflows, LLM-based controls, etc.) to enhance operational efficiency while minimizing operational risk Champion responsible AI adoption: embed the right human-in-the-loop, controls, and guardrails so automation stays safe in a regulated payments environment Transform insights into actionable requirements for payment operations processes, tools, and AI agents Actively contribute to the definition of the payment operations efficiency & AI roadmap Effectively prioritize competing demands and dependencies while maintaining urgency and high agency Oversee end-to-end implementation of

improvements, from AI agent deployment to process redesign, balancing quick wins with foundational investments while minimizing operational risk Establish and monitor high-level success metrics/KPIs for quality, user satisfaction, operational risk, AI adoption and performance, and business impact Mentor Payment Operations Supervisors on process efficiencies and AI tooling, and guide them through complex operational situations (incidents, etc.)

✨ You’re a great match if: You have 2+ years of experience driving operational excellence, process redesign, or automation initiatives in an ops/risk/compliance / product-ops environment (payments/fintech strongly preferred). You can translate real-life operations into clear problem statements, requirements, and measurable KPIs

• and you enjoy working end-to-end from discovery to rollout. You are comfortable experimenting with AI tooling (LLMs, agents, automation platforms) and you understand the importance of controls, human-in-the-loop, and auditability in regulated environments. You communicate clearly with both operational and technical stakeholders (Ops, Product, Data, Engineering, Compliance/Security) and can influence without formal authority. You have (or have worked closely with) experience in a payment services provider or a bank
• this is a plus. You bring knowledge and an operational background in the payments/banking industry
• this is a plus. It’s okay if you don’t tick all the boxes
• don’t let imposter syndrome prevent you from applying! 🙌 Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief. When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

Talent Acquisition Specialist interview (30min) Hiring Manager interview (1h) Case study/Technical case (1h): Case (30 min) + Fit interview (N+2) (30 min) Peer Interview (1h)