Technical Support and Sales Manager Paper & Board

Imerys est le leader mondial des spécialités minérales pour l’industrie avec un chiffre d’affaires de 3,4 milliards d’euros en 2025 et 12 300 salariés répartis dans 40 pays. Le Groupe offre des solutions à haute valeur ajoutée et fonctionnelles pour un grand nombre de secteurs et marchés en forte croissance, comme ceux des solutions pour la Transition Énergétique et de la construction durable mais aussi celui des solutions naturelles pour les biens de consommation.

Imerys s’appuie sur sa maîtrise des applications, ses connaissances technologiques et son expertise dans les sciences des matériaux pour proposer des solutions apportant des propriétés essentielles aux produits de ses clients et à leurs performances. Dans le cadre de son engagement à se développer de manière responsable, Imerys propose des produits et procédés respectueux de l’environnement en plus d’accompagner ses clients dans leurs efforts de décarbonation. Imerys est coté sur Euronext Paris (France) sous le code NK.PA. Le Poste Technical Support and Sales Manager Paper & Board

JOB SUMMARY / PURPOSE As a technical support manager, for your perimeter, your role is to:

• Support technically all commercial activities pre and post sales, in particular sell existing products and solutions from a technical standpoint, support to innovation activities, technical support to customers, complaints investigation, product benchmarking and technical lobbying towards market stakeholders (standardization, academics and owners)
• Act as an ambassador on technical side, representing the company externally as expert, namely participating in university networks, standardization committees, customer events KEY TASKS AND RESPONSIBILITIES Hygiene Safety Environment missions : Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives Technical Sales
• Participate in client discussions for technical sales on identified opportunities by the Sales Manager
• Work closely with the sales manager to support the development process of the customer along the opportunity process until final application
• Lift customers' technical objections along the opportunity process
• Identify technical opportunities with existing products to optimize value proposition
• Business Development : identifies the right opportunities for organic growth through technical discussions and act as project manager for large technical development projects in collaboration with the R&D teams
• Support customers to find the optimal solution to resolve their problems using Imerys’ product offers
• Upon request by marketing, perform benchmarking analysis of Imerys and competitors products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning as well as pricing activities. Customer innovation
• Identify unmet technical needs of customers and therefore potential new products/ solutions
• Translate performance requirements into product specification

Act as link between customers and S&T/Operations on new product development

• Support the transfer of lab developments into industrial applications at customers
• Lead trial management at the customer site and supervise trials at Imerys plant on new products
• Manage qualification process at customers for new products Management of significant customer quality issues
• Respond to customers on significant quality issues (outside packaging, logistics or pure specifications problems) and analyse causes and possible solutions
• Liaise with operations/ quality managers on solution identification and implementation Acting as expert internally and externally
• Manage technical training of sales/ marketing people on his/ her area of expertise
• Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, standardization committee, etc.)
• Build a network among the customers’ technical community Sustainability : Internal & external ambassador for the team

• Bachelor’s Degree in scientific discipline
• Minimum 5 years experienced (>10 years is a plus)
• Strong competencies and experience in Paper & Board industry (preferably at a customer)
• Ability to decode the customer needs and to design adapted solutions
• Customer oriented, enable to build up strong relationship internally & externally
• Able to work with a variety of stakeholders across a business (in particular marketing)
• Strategic mindset is required
• Good Communication skills with customers and with technical committees
• Strong organisational skills, a self-starter
• Flexibility, resilience, pro-activity, autonomous and motivation
• Interest in working in dynamic groups
• team player
• Taste for challenges
• entrepreneurial mentality
• Ability to use common IT tools (Excel, Word, Gsuite, Web tools)
• Salesforce would be an advantage
• Profficient English level (technical and commercial).
• Fluent German
• Regular and weekly trips (up to 50% )
• Driving licence required Type de Poste Temps plein et Durée Indeterminée Seuls les problèmes techniques seront gérés via l'adresse mail ci-dessous: recruiting.support@ imerys.com MERCI DE NE PAS ENVOYER DE CVs OU DE CANDIDATURES A CETTE ADRESSE MAIL CAR ILS NE SERONT PAS ETUDIES PAR LES DESTINATAIRES CORRESPONDANTS. Afin de garantir la conformité légale et l'équité de notre processus de recrutement, seules les candiatures reçues via le processus en ligne de notre site officiel de recrutement seront prises en compte.