ServiceNow Enterprise Business Services Transformation Lead - Managing Consultant

CAPGEMINI INVENTAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Business Technology is Capgemini Invent’s technology consulting and transformation advisory practice.

Within Business Technology, our AI & Digital Acceleration team focuses on helping our clients deliver technology transformation programmes for business value and optimise the effectiveness and impact of their IT capability.

We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow-enabled enterprise operations transformation programmes and grow the Business Technology portfolio within our clients As a Managing Consultant – Enterprise Business Services & Industry Workflows Transformation, you will help clients digitise, automate and unify workflows across finance, procurement, enterprise asset management and industry-specific operations using the ServiceNow platform.

You will position ServiceNow as a strategic enterprise workflow platform that enables operational excellence, business process modernisation and platform consolidation.

Key expectations from this role include: Client Delivery & AdvisoryDefine enterprise operations transformation strategies leveraging ServiceNowAdvise senior stakeholders on:Shared services transformationBusiness process modernisationPlatform consolidationOperational efficiency improvementTranslate business requirements into workflow-enabled solutions Enterprise Business Services TransformationLead initiatives across:Finance operationsProcurement and supplier lifecycle managementLegal and contract operationsShared services and GBS modelsSupport integration with ERP ecosystems such as SAP and

Oracle Asset & Industry Workflow TransformationSupport transformation programmes involving:Enterprise Asset Management (EAM)Asset lifecycle and servicing workflowsTelecom service operationsTechnology service provider workflowsEnable modern, workflow-driven operating models Automation & Low-Code PlatformsSupport implementation of:App Engine and Creator WorkflowsWorkflow automation solutionsAI-enabled process automationEstablish business-led automation and citizen development approaches Business Development & Practice ContributionContribute to proposals, RFPs and client pitches focused on

enterprise operations transformationSupport development of ServiceNow Core Business Suite and Industry Workflow offeringsParticipate in thought leadership and market-facing initiatives

Core Experience Proven experience in enterprise transformation, business operations or consultingStrong understanding of business process transformation and workflow platforms Experience delivering operational transformation programmes Technical & Functional Capabilities Experience in 2 or more of the following areas: Finance operations or shared services transformation Procurement and supplier lifecycle transformationEnterprise Asset ManagementIndustry workflows (e.g. Telecom, Technology Service Providers)Business process re-engineering and automationServiceNow or other enterprise workflow

platforms Understanding of: ERP ecosystems such as SAP and Oracle Workflow and automation technologies Low-code platforms and process digitisation Consulting & Leadership Skills Strong stakeholder management skills, including engagement with COO, CFO and Procurement leadership Ability to shape transformation roadmaps and business cases Experience contributing to proposals and sales activities Collaborative mindset with the ability to operate across business and technology teams

Business Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human-centric design, and technology expertise to digitally transform our clients’ web and workplace experiences. We are successful in achieving this through our end-to-end portfolio of digital transformation service offers – Strategy, Design, Delivery, Architecture, Security and Change Management.

We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 5 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page.

KNOWAt Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation.

We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.Please opt in during the application process.CSRWe’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.