Kering accompagne le développement de maisons de luxe dans la mode, la maroquinerie, la joaillerie, la lunetterie et la beauté, en préservant leur identité créative.
SAINT LAURENT EMEA Client Service Ambassador H/F
Am I a fit — voir ma compatibilitéSAINT LAURENT recherche un(e) Client Service Ambassador H/F à Paris au sein de Kering. Le poste assure le premier point de contact entre les équipes commerciales, supply chain/logistique et industrielles afin de garantir un service client fluide.
Repères sur Kering
- Domaine officiel
- kering.com
- Offres ouvertes
- 106
Détails de l’offre
La description complète publiée par Kering.
Job Family Group Description - Supply Chain: Gathers pre- and post-production cycle jobs in fields such as resource planning, order management, logistics and distribution, warehousing and aftersales repair services.
Job Family Description -After Sales and Customer Service: Responds promptly to customer inquiries, with in-depth knowledge of products, services and processes. Communicates with customers through various channels. Keeps records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure a high level of customer satisfaction.
Sub-Job Family Description - Customer Service: Serves as the first point of contact between sales, supply chain/logistics and manufacturing staff in order to deliver seamless customer service.
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Prérequis
- Connaissance approfondie des produits, services et processus