Sales Support Advisor (FTC 24 Months)

The jobholder will need to be able to multi-task and manage a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and support the business in its requirements. This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster

General Aviation

• Managing and prioritising queries with prompt acknowledgement and resolution
• Working closely with Logistics and haulier to organise and optimize deliveries of products
• Responsible for entering sales orders and confirmations in SAP
• Raising credit & debit notes
• Goods receipts and invoices processing
• Issuing weekly & monthly pricing working closely with General Aviation & Sales
• Support Manager International Aviation
• Daily refueling uploads
• Dispute resolution with close communication with the Head Office Team Month-end reconciliation
• Consignment locations invoicing
• Processing suppliers’ invoices Complaints Management
• Record claims in MS Dynamics (SALSA Dynamics) towards achieving 100% resolution and customer satisfaction. Others
• Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews In line with company’s roadmap, embrace ‘right the first time’ culture

Degree. Good level of IT literacy, good organisation skills, good communication skills, problem solving ability, high customer care orientation, ability to work under own initiative with minimal supervision and attention to detail. Preferrable previous experience in Sales support or B2B Customer Service