Customer Success Manager — Paris | Full-time

Location: Paris, France (on-site at our Paris office) | Fluent French and English required | Full-time (CDI) Version française plus bas. We're building the voice-first operating system for agriculture. Right now, farmers and agronomists are drowning in field data they can't act on. We convert messy voice notes, photos, and WhatsApp messages into structured intelligence that actually drives decisions. We're looking for a Customer Success Manager based in Paris to own the relationship with our French and European customers from the moment a contract is signed.

This is a high-ownership role for someone fast-learning, reliable, and genuinely excited about working closely with real users in the field. You'll report to our Head of Operations and be responsible for making sure customers onboard, adopt, and rely on Tellia.

Own onboarding end-to-end. Take the handoff from Sales and get new customers live, trained, and seeing value fast. Be the primary point of contact for our customers in France and Europe: reachable, responsive, and proactive. Run regular check-ins with customers, surface issues early, and ensure they're getting real value out of the platform. Become the expert on how each customer operates: their workflows, their team structure, their traceability and reporting obligations, and use that knowledge to help them get more out of Tellia.

Identify opportunities for expansion, deeper usage, and long-term retention. Bring what you learn in the field back to our product and engineering teams. Help build the playbooks, processes, and documentation that will scale this function as we grow.

Experience in customer success, account management, advisory, or another customer-facing role. Background in agriculture or agtech and a deep understanding of how farmers, technicians and advisors operate. An agronomy degree or experience at a cooperative, distributor, chamber of agriculture or agtech company is a strong plus. Outstanding communication skills, written and verbal. You can talk to a farm manager and an engineer in the same day and be effective with both. Exceptionally organized. You manage many accounts, many conversations, and many moving pieces without dropping the ball.

You learn fast, ask good questions, and don't wait to be told what to do. Comfortable with technology and able to get fluent in new tools quickly. Fluent French and fluent English required. Our team works in English day to day, with colleagues in the US and Europe. Based in Paris, with occasional travel to customer sites. Why this matters Agriculture is a $1.3 trillion industry that hasn't been disrupted by AI yet. This is a chance to work directly with customers on the ground, understanding how they scout, report, manage teams, and make decisions, and turn that into real adoption.

You'll see where things break, where value clicks, and where we need to improve. That insight doesn't stay in Customer Success. It shapes product, onboarding, and how we scale the company. You'll work closely with the founding team, have direct exposure to customers across Europe, the US and Latin America, and play a key role in turning early traction into real, lasting usage.

Send us the following to [email protected]: Your resume Why you're interested in joining Tellia Tell us about a time a customer or user was struggling with something and how you helped them through it. Could be a tool, a process, anything. Customer Success Manager (F/H) — Paris | CDI Lieu : Paris, dans nos bureaux | Français et anglais courants indispensables | CDI, temps plein Tellia construit le système d'exploitation vocal de l'agriculture. Aujourd'hui, agriculteurs et agronomes croulent sous des données terrain qu'ils n'arrivent pas à exploiter.

Nous transformons leurs notes vocales, photos et messages WhatsApp en informations structurées qui servent vraiment à prendre des décisions. Nous recherchons notre Customer Success Manager basé(e) à Paris, responsable de la relation avec nos clients en France et en Europe dès la signature du contrat. C'est un poste à forte autonomie, rattaché à la Head of Operations, pour quelqu'un qui apprend vite, sur qui on peut compter, et qui a envie de travailler au plus près des utilisateurs sur le terrain.

• Piloter l'onboarding de bout en bout : reprendre le relais des ventes, mettre en place les nouveaux clients, former les équipes et leur faire voir rapidement la valeur de Tellia. Être l'interlocuteur principal de vos clients : joignable, réactif et proactif.
• Animer des points réguliers, détecter les difficultés tôt et vous assurer que chaque client tire une vraie valeur de la plateforme. Devenir l'expert du fonctionnement de chaque client : ses process, l'organisation de ses équipes, ses obligations de traçabilité et de reporting.
• Identifier les opportunités d'élargissement, d'usage plus poussé et de fidélisation. Faire remonter le terrain aux équipes produit et tech.
• Construire les playbooks, process et la documentation qui permettront à l'équipe de grandir.

Une expérience en customer success, gestion de comptes, conseil ou tout poste en contact client. Une bonne connaissance du monde agricole. Une formation d'ingénieur agronome ou un parcours en coopérative, négoce, chambre d'agriculture ou agtech est un vrai plus. D'excellentes capacités de communication à l'écrit comme à l'oral. Une grande rigueur d'organisation. Vous apprenez vite et n'attendez pas qu'on vous dise quoi faire. À l'aise avec les outils numériques. Français et anglais courants indispensables :

communique en anglais au quotidien. Basé(e) à Paris, avec des déplacements ponctuels chez nos clients.

Envoyez à [email protected] votre CV, quelques lignes sur ce qui vous motive à rejoindre Tellia, et un exemple concret d'un client ou utilisateur en difficulté que vous avez aidé. Candidatures en français ou en anglais bienvenues.