Sales Coordinator (m/f/d)

The Sales Coordinator On-Trade supports the commercial success of the On-Trade business in Switzerland. As a trusted partner to the Sales team, the role ensures efficient sales operations, high-quality customer coordination, accurate commercial execution, and actionable analysis of sales performance and forecasts. By coordinating internal stakeholders and headquarters, the position enables the Sales team to focus on customer and business development. Start Date: 01.12.26 or 01.01.27 Sales

• Support & Customer Coordination
• Provide day-to-day administrative and operational support to the Swiss On-Trade Sales team, including the Sales Director, National Sales Manager, Key Account Managers, and Area Sales Managers.
• Act as a key operational contact for customers and coordinate timely responses on pricing, product availability, innovations, limited editions, supply updates, and specific orders.
• Support in preparation for team & customer meetings, sales materials, product information, commercial communications, mailings, and translations.
• Manage competing requests, set priorities, and deliver accurate support within short deadlines, escalating trade-offs when required. Commercial Analysis & Forecasting
• Own the preparation and timely distribution of sales reports, dashboards, statistics, and performance updates.
• Analyse results by salesperson, customer, region, and product to identify trends, performance gaps, root causes, risks, and opportunities.
• Present clear conclusions, alert relevant stakeholders to material variances, recommend actions, and follow up on agreed corrective measures.
• Support volume planning and phasing by area sales managers; analyse actuals versus forecast, explain variances, challenge assumptions, and update forecasts based on trends, customer input, risks, and opportunities.
• Monitor SKU quotas and commercial allocations for limited-volume products at product level. Pricing, Contracts & Trade Spend
• Manage pricing, sales conditions, and rebate schemes in line with approved agreements.
• Resolve pricing discrepancies and coordinate the approval, documentation, and administrative follow-up of annual customer contracts through the relevant compliance tools.
• Monitor commercial partnerships, volume objectives, rebates, NSI, FTT, kickbacks, accruals, and trade spend, ensuring accurate budget visibility.
• Control partnership invoices, execute kickback processes, and support the follow-up of overdue payments with Finance and the Sales team.
• Handle pricing, contractual, financial, customer, and individual performance information with strict confidentiality. Systems, Data & Process Excellence
• Maintain customer hierarchies, sales conditions, rebate structures, and commercial partnership agreements in SAP/Vistex.
• Act as a key contact for CRM and sales systems administration, ensuring accurate customer and commercial master data.
• Ensure data quality and consistency for reliable reporting, forecasting, pricing, and performance analysis.
• Manage POSM, samples, free goods, and activation materials; track promotional execution and recommend improvements with Sales and Marketing.
• Maintain internal control procedures, ensure compliance across sales administration and financial processes, and drive continuous process improvement. Education Bachelor’s degree in Business Administration, Sales, Finance, Supply Chain, or a related field. Professional Background & Experience Minimum 2 to 4 years of experience in sales administration, sales coordination, or commercial support, ideally within the luxury, wines & spirits, or FMCG sector. Experience working in a multi-market, international, or matrix environment (interacting with local commercial teams, regional markets like Switzerland/Austria, and central headquarters). Technical Skills & Systems Advanced Excel skills for reporting, pricing control, and data analysis. Mandatory: Strong proficiency in SAP (handling customer hierarchies, sales conditions, and rebates; Vistex experience is a strong plus). Familiarity with central or group support tools (e.g., forecasting platforms, Salesforce and e-signature/workflow tools like DocuSign or Nintex). Languages German (ideally Swiss-German) & French: Professional working proficiency is essential. English: Fluent (working language for headquarters and cross-border alignment). Soft Skills & Competencies Sales Enablement & Service: Proactive partner anticipating operational needs to empower sales teams. Energy & Drive: Dynamic, resilient, and responsive with a strong focus on sales success. Learning & Adaptability: Quick learner thriving in a fast-paced, multi-market environment. Coordination & Agility: Strong communicator bridging Swiss/Austrian commercial teams and French central support. Analytical Rigor: Highly structured and detail-oriented across pricing, contracts, invoicing, and workflows. Category Affinity: Commercial mindset with a passion for wines and spirits. We look forward to receiving your written online application, including details of your earliest possible starting date and your salary expectations. In order to ensure the most objective assessment of skills and qualifications possible, we ask all applicants to submit their application documents without a photo. We are committed to equality and making the best use of the talents and diversity of all our employees. We provide equal opportunity for all individuals regardless of age, race, ethnicity, nationality, gender, including gender identity and expression, sexual orientation, disability, marital or civil partnership status, maternity, paternity and adoption leave as well as any other class protected by law.