Head of Claims - Europe

About Stoïk Stoïk is a European cyber insurer that combines insurance with prevention. Our policyholders get cover, continuous monitoring and an in-house CERT that responds when an incident happens. We are tech-driven, human at heart, and growing fast across Europe with a challenger spirit. The role As European Claims Leader, you will lead our cyber claims function across Europe, for all segments we operate in, up to companies with €1bn in revenue. You will lead a team of claims professionals and handle the most complex losses yourself, from first notification through to settlement.

• Reports to: the VP Insurance, directly
• Works closely with: the Underwriting department, the Product Development team, our CERT and other teams across Stoïk
• Location: based in one of our offices in Barcelona, Madrid, Paris, Munich or Brussels
• Current team: 3 claims handlers across 3 countries Responsibilities
• Lead the team
• Manage and develop a team of cyber claims handlers across our European markets.
• Oversee the team's claims through every stage of adjustment, setting standards for quality, speed and consistency.
• Run performance reviews, coaching and training, and shape the team's strategy and structure as we grow. Handle complex claims
• Handle a personal portfolio of the largest and most complex cyber claims, across all segments.
• Analyse policy wordings and take coverage positions on complex or disputed claims.
• Lead settlement negotiations with insureds, brokers, co-insurers and reinsurers.
• Appoint and manage loss adjusters, forensic experts and external counsel, and challenge their findings.
• Build and manage our panel of incident response providers and external experts, monitoring their quality, speed and cost.
• Calculate and validate quantum, including business interruption, incident response costs and third-party liability.
• Set and review reserves, and approve payments within your authority.
• Work across Stoïk
• Work closely with our in-house CERT on incident response and on lessons learned from claims.
• Share claims trends and wording issues with underwriting and product teams to improve our risk selection and policies.
• Report, update and present on claims developments, large losses and portfolio trends to internal and external stakeholders, including senior management, reinsurers and brokers.
• Take part in audits and support broker relationships.
• Present at internal meetings and external events, and support underwriters in broker and client meetings.

Experience

• At least 5 years managing upper-middle-market and large corporate claims across Europe or internationally, in-house at an insurer, at a law firm or as a loss adjuster.
• Proven experience interpreting policy wordings, leading settlements, working with loss adjusters and calculating quantum.
• Proven cyber claims experience is required; experience in other commercial lines (D&O, PI, FI, property) is a plus.
• Experience leading or mentoring claims professionals.
• Working knowledge of the regulatory framework around cyber incidents, including GDPR breach notification and NIS2 / DORA requirements for larger clients. Background and languages
• A legal background (law degree or legal practice).
• Fluent English, plus fluency in at least one other European language, ideally French, Spanish or German. Any additional language is a plus. How you work
• A team player who builds trust with colleagues, brokers and partners.
• Strong organisational skills, able to run a demanding portfolio and a team at the same time.
• Pragmatic and decisive: you make the right call quickly, and you own it.
• Accountable for your results and your team's.
• A confident presenter, at ease with senior management, brokers and industry audiences.

A senior leadership role shaping cyber claims at one of Europe's fastest-growing cyber insurers.

• Direct access to our in-house CERT and claims data, and the tools to use them.
• A senior, autonomous team that values ownership and clear decisions.
• A competitive salary and benefits package. We share the pay range with candidates before the first interview.
• Full working flexibility with the willingness to meet at the office on a regular basis.
• Regular travel across Europe to meet brokers, insureds, our local teams, and to attend industry events.