Developer Experience Engineer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets.

We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. The Developer Experience team provides mission critical services to the wider software engineering community at DRW.

This is a dynamic role that has a blend of responsibilities, encompassing end-to-end service ownership, development work through strategic projects, and dedicated support to our internal customers. Our support work offers ample opportunities to sharpen your troubleshooting skills but also allows you to collaborate with other engineering teams, informing us of our future project work and other improvements. In this role, you will navigate novel build challenges, refine observability and alerting systems for firm-wide critical services, and build great developer workflows.

Your efforts will not only advance our team's delivery capabilities but also enable all engineers at DRW to do their best work. Role requires to be in the London office 3 days per week.

• Collaborate with leaders, trading teams, and developers to act as a force multiplier of the engineering population across the company.
• Work within a US & UK based team with product and technical ownership of services provided by the Developer Experience team, encompassing source control, build artifact repositories, AI-powered development tools, and other tools related to software development and delivery.
• Participate in a scheduled support rotation during UK business hours to help internal engineering teams get the most out of our developer platforms. This includes diagnosing complex CI workflows, managing central infrastructure in Kubernetes, and ensuring our tools are fully leveraged by internal developers.
• Investigate and resolve intricate systems or build issues during support rotations, building valuable relationships with other DRW development teams.
• Improve service reliability, performance, and observability of firm-wide critical infrastructure and tooling.
• Work in a hybrid infrastructure environment, cloud and on-prem, using infra-as-code patterns to reliably manage and scale the services we own.
• Educate users on our tools, conduct end-user demonstrations as needed, and maintain high quality self-service documentation.

In addition to having a strong technical background, the following attributes are essential:

• You have strong relationship building and communication skills and the drive to positively influence all areas of the organization's software delivery life cycle (SDLC).
• You have stellar written communication, ensuring your messages resonate widely.
• You embrace pragmatism, balancing present needs with future optimizations, ensuring all solutions are sustainable for the long term.
• You are a problem solver that is comfortable handling tasks ranging from troubleshooting low-level OS issues to architecting robust artifact storage solutions.
• Continuous Integration and Delivery excite you, and you strive to avoid Continuous Irritation and Disappointment.
• You are intrinsically motivated, curious, dedicated to learning, and possess a collaborative spirit. Key Skills and Technologies:
• Experience in debugging and triaging complex systems.
• Experience using configuration management tooling, like Terraform to manage infrastructure in a repeatable manner.
• Experience managing highly available Linux systems, both on-prem and in cloud environments.
• Experience in supporting containerized applications using systems like Kubernetes, Docker, FluxCD or ArgoCD, and Helm.
• Experience providing direct support to internal engineers and demonstrating customer empathy as part of a scheduled business hours-only rotation.
• Experience developing and maintaining CI/CD pipelines.
• 3-5 years of development experience and proficiency in at least one high-level programming language, such as Go, Python, or Java. What will make you stand out:
• Demonstrated experience with building high-quality solutions and owning them throughout their entire Lifecyle.
• A growth mindset and a bias for action.
• You have previously built tools for measurably improving developer experience and productivity. [#LI-SK1]

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