Account Manager

300+ companies across Europe, the UK and the US run their IT on Primo: onboarding, offboarding, device fleets, licences. When Primo stops, their day stops. We’re looking for the Account Manager who will take ownership of this portfolio: around 250 SMB accounts (70% France, 30% international), with a clear double mandate: lose no customer, and grow every account. At Primo, the AM role is not commercial support. It’s a quota-carrying role with a direct, measurable impact on revenue, working alongside a product team and a leadership that listen.

What you’ll move: Retention: spot churn before it exists and contain it across the whole portfolio. Expansion: take every account to the next module. Long-term commitment: turn satisfied customers into committed ones by renewing on longer terms.

Renewals: anticipate every deadline and negotiate, from pricing to commitment terms. At-risk accounts: spot weak signals early and launch the remediation plan with CS, Care and Product. Multi-threading: never depend on a single contact, build the relationship with technical leadership, finance and ops. Pipeline hygiene: forecast, account health and next steps in HubSpot, up to date and reliable. Partnership with Care: short escalation loops with CareOps and the IT Support Specialist, and a direct link between what customers experience and what we sell them.

Scaling machine: templates, rituals, automations. 250 accounts only hold together with good systems, and you build them.

2 to 4 years in SaaS or B2B Account Management, with a portfolio owned end-to-end and numbers you’re proud of. Real commercial instinct: you lead a renewal, defend a price, hold your position. Good English for complex discussions (bilingualism is not required). The art of prioritising across a large, heterogeneous portfolio. Data-driven steering: usage, account health, forecast. The reflex to write the process that’s missing rather than wait for it to exist. A high bar, for yourself and for others.

A taste for building in a framework that is still moving: a lot remains to be done, and that’s the point. As much drive to contribute to team culture as to the number.

experience in MDM, IT infrastructure or cybersecurity.

Simple and fast - designed so we can get to know each other and see how we work together: Fit interview (30’) Technical & Fit interview with Clémentine, Head of Care & Success (45’) Role Fit interview with Olivier (CRO) (30’) Business Case with Olivier (CRO) & Clémentine (1h) Final onsite interview at the Paris office (1h) to meet the team & Martin (CEO) Reference check