Solution Architect - Pyramid Analytics (BI)

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

And we're just getting started. Join us to put AI to work for people.

As a Solution Architect , you will serve as a trusted, customer-facing technical consultant for Enterprise organisations adopting and leveraging the Pyramid platform . You will join a team responsible for supporting customers and partners in developing enterprise Business Intelligence & Analytical solutions. You will be expected to become a Pyramid platform expert in order to speak fluently on implementation best practices and recommendations that enable customers on adoption and how to maximize their experience, capabilities and ROI.

This knowledge should also be leveraged to deliver best in class solutions for use at all levels of customer organizations. Our Solution Architects participate in a wide range of engagements including onboarding, mentoring, solution development and customer staff enablement.

• Assist clients with developing cloud or on-premise solutions for BI, advanced analytics and data science
• Identify client future needs and work in close relationship with the CSM to create expansion and up sell activities
• Take ownership of projects and collaborate with multi-disciplined teams including client resources and colleagues
• Instilling trust & confidence with the client, ensuring commercial objectives are achieved
• Assist new clients in platform setup, data integration, user training and implementation best practice

• Proven experience in a Professional Services, Consulting or similar customer-facing delivery environment
• Strong stakeholder engagement and management skills gained in industry, management consultancy, or system integrator environments.
• Degree in Computer Science, Data Science (or related field) and/or 5+ years of BI & Analytics experience.
• Experience using Business Intelligence and Analytical tools (Pyramid, Tableau, Power BI, Qlik etc.) to develop Enterprise-grade reports and dashboards.
• Demonstrate experience in the design and development of data based solutions for analytics with related technologies (SSAS, SAP BW/ Hana, Snowflake etc.) and relevant languages (SQL variants, MDX etc.).
• Experience using Python with strong problem-solving abilities
• Experience working in regulated industries such as Finance, Healthcare or Public Sector is a plus.

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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